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Hawaiian Billfish LLC-Series Policies

Hawaiian Billfish Series Policies
Hawaiian Billfish Series  have developed our policies to reflect the fact that customer service is our top priority .

Corporate Office:

Hawaiian Billfish Series LLC                                                            
Physical : 26273 Twelve Trees Lane # E
Mailing: PO Box 2067
Poulsbo, WA 98370

Contact information:
Phone: 1-360-981-1493
Fax: 1-360-779-4057
email: contact@hawaiianbillfishseries.com

Hours of Operation:  9:00 am to 5pm Monday through Friday (Pacific Standard Time) – Closed Sat and Sun
.
Hawaiian Billfish Series LLC Product Ordering or Tournament Entering Information:
You are welcome to contact us by e-mail at:  contact@hawaiianbillfishseries.com if you would like to order any tournament clothing  or other items, and please feel free to contact us to make credit card payments for the tournament entries. Your product order will be shipped within two to three business days if the items are in stock or we will advise you if there are circumstances that will delay us from completing this obligation.
Merchandise can be returned or exchanged for 30 days from time of purchase with original packing and receipt, after 30 days we will exchange or refund merchandise for credit only. Return shipping for damaged items is Hawaiian Billfish Series responsibility. In other cases, we request that the customer pay the return shipping costs.
PAYMENT TERMS:
Hawaiian Billfish Series LLC accepts company and personal checks per general tournament rules as well as VISA, MasterCard and American Express. A $45.00 charge is assessed on all returned checks.
Missing Items:
You must notify Hawaiian Billfish Series within 2 days of receiving your products to report anything missing. Hawaiian Billfish Series will first try to replace the merchandise. If that is not possible due to lack of stock, an appropriate refund, or adjustment can be made.
Return Policy:
No items will be accepted back without prior return authorization. Please obtain a return authorization by calling or emailing us at  contact@hawaiianbillfishseries.com before returning ANY merchandise. Please return all materials in original NEW condition and original packing to avoid damage and to receive a full product refund. The purchase price of the product excluding the shipping charges incurred will be refunded if the item is returned less than 30 days after the date of purchase.  We do not accept returns 30 days after purchase for credit or refund. We do have 15% restocking charge for any products that are not damaged or defective when they are returned.
Pack the product as you received them, this is so that the product is not damaged in return shipment. We do not refund or credit for damaged items. Send package back with shipper prepaid

Shipping Instructions and Returns:
This information covers shipping instructions for all our products.
For smaller items, we use USPS exclusively. Shipping rates are for the continental United States only. Please call us for overseas shipments to Hawaii, Puerto Rico, Alaska, and Canada.
All items are shipped FOB Poulsbo, Washington USA. You are responsible for receiving the shipment. If the carrier cannot make contact with you, the shipping liability is yours, since the shipping organization has performed their service (of getting the goods to you). If you need special, arrangements please contact us or the shipping organization to try to accommodate your requirements.
Backorders:
If an item is not in stock, we will notify you immediately. All back orders are kept open and shipped unless expressly cancelled by the customer. We reserve right to refuse material to any client if necessary for any reason.
In the event of a return for credit or refund, please contact Hawaiian Billfish Series LLC at the following:
Phone 360-981-1493
Fax 360-779-4057
Email: contact@hawaiianbillfishseries.com

Business Disputes: The sole purpose of arbitration is to reduce court and legal fees for all involved and for a quick resolution.
Arbitration. It is the intention of the parties that any claim, action or proceeding arising under or in connection with this agreement or the transactions contemplated hereunder between principal and customer or the end of that relationship, shall be resolved by final and binding arbitration. Arbitration shall be by a single arbitrator experienced in the matters at issue and selected by principal and agent in accordance with the Rules of Procedure for Christian Conciliation of the Institute for Christian Conciliation, a division of Peacemaker Ministries. The arbitration shall be held in Seattle, Washington and shall be conducted in accordance with the Rules of Procedure for Christian Conciliation existing at the date thereof of the Institute for Christian Conciliation, a division of Peacemaker Ministries, to the extent not inconsistent with this Agreement. The decision of the arbitrator shall be final and binding and may be enforced in any court of competent jurisdiction. All costs and expenses incurred in connection with any such arbitration proceeding (including, without limitation, reasonable attorneys’ fees of both parties) shall be borne by the party against which the decision is rendered, or, if no decision is rendered or if the decision is a compromise, shall be shared equally by the parties. The foregoing provision shall not prevent Principal or Agent from seeking temporary injunctive relief from a court, pending resolution through arbitration, for any actual, anticipated, or threatened breach of the confidentiality provisions or restrictions as contained in this Agreement. In the event of any court proceedings pursuant to the foregoing or as a result of an appeal from or enforcement of an arbitration award, the prevailing party shall be entitled to receive from the other its reasonable attorneys’ fees and costs incurred in connection with such proceedings.(this is not a valid option for actual tournament disputes, those will be resolved per tournament regulations)
Privacy Policy:
When you enter in a tournament or order any products with us, we request your name, billing address, phone number and email address. We consider this information to be private and we only keep your credit card information long enough to complete your transactions if it is provided. Any information you provide to Hawaiian Billfish Series LLC will be kept in complete confidence except to our sponsors that may request the customer information. We will not share any information with anyone else under any circumstances.

If at any time, you have a question or concern about your personal data or information or the procedures we use to protect that information, please contact us immediately.

We appreciate your business!
Hawaiian Billfish Series LLC
www.hawaiianbillfishseries.com
Phone 360-981-1493
Fax 360-779-4057